Contact Information

We're Here to Help!

At MildlyMama, we believe in creating genuine connections with our community. Whether you have questions about our products, need assistance with an order, or just want to share your parenting journey with us, we're here to listen and help.

Customer Support Hours

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed

We observe major U.S. holidays. Response times may be longer during weekends and holidays.

Primary Contact Methods

📧 Email: info@mildlymama.com

📞 Phone

Customer Service: +1 (307) 357-7311

📍 Mailing Address

MildlyMama
69 Omega Dr
Newark, DE 19713
USA

Please note: This is our administrative office only. We do not accept returns or walk-in customers at this address.

Online Contact Form

Prefer to contact us through our website? Visit:
https://mildlymama.com/contact

Our contact form allows you to:

  • Select the department you need
  • Attach files or photos (helpful for returns or product questions)
  • Reference your order number
  • Choose your preferred contact method

Social Media

Connect with us for parenting tips, new arrivals, and community conversations:

Instagram: @mildlymama
Facebook: MildlyMama
Pinterest: MildlyMama
TikTok: @mildlymama

Social media is great for general questions and community interaction. For order-specific concerns, please email for faster resolution.

 

What to Include When Contacting Us

To help us assist you faster, please include:

For Order Questions:

  • Order number
  • Your name and email address used for the order
  • Specific details about your question or concern

For Product Questions:

  • Product name or SKU
  • Link to the product page (if possible)
  • Photos (if applicable for size or quality questions)

For Returns/Exchanges:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos of any damaged or defective items

International Customers

For our customers outside the United States:

Email is the preferred method for international inquiries

Please include your country in your message

We'll respond during Eastern Standard Time business hours

 

Visit Us Online

Website: https://mildlymama.com
Blog: https://mildlymama.com/blog
FAQ: https://mildlymama.com/faq

Our Commitment to You

We founded MildlyMama on the belief that parenting should be supported with care, empathy, and understanding. That philosophy extends to every interaction with our customers.

We Promise To:

  • Respond with kindness and patience
  • Work diligently to resolve any issues
  • Listen to your feedback and suggestions
  • Respect your time and concerns
  • Protect your privacy and information

Thank you for being part of the MildlyMama family. We're not just a store—we're a community of parents supporting each other through the beautiful journey of raising little ones. We're honored you've chosen us to be part of your story.

"Gentle products for the mindful parent."