Frequently Asked Questions

ShopMildlyMama: Top 10 FAQs

1. What is your shipping time and cost?
Orders ship within 1-3 business days. Standard shipping (5-8 business days) is free on all orders. 

2. What is your return policy?
We offer a 30-day return window. Items must be unused and in original packaging. Email info@mildlymama.com to start a return. See full policy.

3. Do you ship internationally?
Yes, to select countries. Shipping costs and times vary. Contact info@mildlymama.com before placing an international order.

4. How do I track my order?
You’ll receive a tracking number via email once your order ships. Allow 24-48 hours for tracking to update in the carrier’s system.

5. What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, Shop Pay, PayPal, Afterpay, and Klarna.

6. Are your products safe for babies?
Absolutely. We prioritize non-toxic, BPA-free, phthalate-free items that meet or exceed U.S. safety standards.

7. My package says delivered but I don’t have it. What should I do?
First, check with household members, neighbors, and secure spots around your home. If still missing after 48 hours, contact your local post office, then email us at info@mildlymama.com.

8. Can I change or cancel my order?
Contact us immediately at info@mildlymama.com or call +1 (307) 357-7311. We can often modify orders before they ship.

9. Do you offer gift wrapping?
Yes! Select gift wrapping at checkout for $4.95. You can include a free gift message. Registry items are gift-wrapped for free.

10. How can I contact customer service?