Payment Policy

Welcome to MildlyMama

Thank you for choosing MildlyMama for your baby essentials. This Payment Policy outlines our accepted payment methods, security measures, billing practices, and how we handle your payment information. By making a purchase on our website, you agree to the terms outlined in this policy.

Accepted Payment Methods

We accept the following payment methods for your convenience:

Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

Digital Wallets & Alternative Payments

  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

Buy Now, Pay Later Options

Afterpay - Split your purchase into 4 interest-free payments

Klarna - Flexible financing options available at checkout

Note: All payment methods may not be available for all orders or in all locations. Available options will be displayed at checkout.

 

Secure Payment Processing

Your security is our priority. We implement industry-standard security measures to protect your payment information:

Encryption Technology

All payment transactions are encrypted using Secure Socket Layer (SSL) technology and comply with PCI-DSS requirements.

Payment Card Industry Compliance

We are PCI-DSS compliant, meaning we adhere to the highest standards of payment security set by the Payment Card Industry.

Tokenization

We use tokenization to replace sensitive payment information with unique identification symbols (tokens) that retain essential information without compromising security.

No Card Storage

We do not store complete credit card numbers on our servers. All payment information is processed through our secure third-party payment processors.

Payment Authorization

When you place an order:

Authorization Hold: Your payment method will be authorized for the total order amount

Pending Charge: The amount will appear as a pending charge on your account

Final Charge: The charge will be finalized once your order ships

Important: Authorizations may temporarily reduce your available balance but are not actual charges until your order ships.

Billing Information Requirements

To prevent fraud and ensure smooth transactions:

Required Information

  • Cardholder name (must match the name on the payment card)
  • Valid billing address (must match the address on file with your financial institution)
  • Payment card number, expiration date, and CVV code
  • Contact information (email and phone number for order updates)

Address Verification System (AVS)

We use AVS to verify that the billing address you provide matches the address on file with your card issuer. Orders with AVS mismatches may be delayed or canceled for security reasons.

Failed Payments & Declined Transactions

If your payment is declined or fails:

Common Reasons

  • Insufficient funds
  • Incorrect billing information
  • Card expiration
  • Suspected fraudulent activity
  • Technical errors

Our Process

You will receive an email notification of the failed payment

You may attempt the payment again with corrected information

We will hold your order for 24 hours to allow for payment resolution

After 24 hours, unpaid orders will be automatically canceled

Retrying Payment

To retry payment on a failed order:

Log into your account and navigate to "Order History"

Select the failed order and choose "Retry Payment"

Or contact our customer service team for assistance

Refunds & Payment Reversals

Refund Processing

Refunds are processed according to our Return Policy. When issued:

Refunds are returned to your original payment method

Processing time: 5-10 business days after we receive your return

Credit card refund timing depends on your bank's processing (typically 3-5 additional business days)

You will receive email confirmation when your refund is processed

Sales Tax

Sales tax is calculated and applied based on:

Your shipping address

Current state and local tax rates

Product taxability

Tax will be displayed clearly during checkout before you complete your purchase.

Currency & Pricing

Currency

All prices are listed in U.S. Dollars (USD). International customers will see the approximate conversion based on current exchange rates at the time of purchase, but the final charge will be in USD.

Price Guarantee

We strive to maintain consistent pricing. However, prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed.

Price Errors

In the rare event of a pricing error on our website:

We reserve the right to cancel orders containing pricing errors

We will notify you promptly if your order is affected

You will not be charged for canceled orders due to pricing errors

Recurring Payments & Subscriptions

For subscription services (if offered):

You authorize recurring charges to your selected payment method

You will receive advance notice of any price changes

You may cancel subscriptions at any time through your account

Cancellations must be made before the next billing cycle to avoid charges

Fraud Prevention

We employ multiple layers of fraud detection including:

  • Address verification
  • Card verification value (CVV) checks
  • Fraud screening algorithms
  • Manual review for suspicious transactions

Suspicious Activity

If we suspect fraudulent activity:

  • We may contact you to verify your identity
  • We may cancel suspicious orders
  • We may restrict account access until verification is complete
  • We report confirmed fraud to appropriate authorities

International Payments

For international customers:

  • Payments are processed in USD
  • Your bank may charge foreign transaction fees
  • Exchange rates are determined by your financial institution
  • Some payment methods may not be available internationally

Payment Disputes & Chargebacks

Our Commitment

We strive to resolve any payment issues before they escalate to disputes. If you have concerns about a charge:

Contact Us First: Email info@mildlymama.com or call +1 307-357-7311

Allow 48 Hours: For our team to investigate and respond

We Will Work With You: To reach a fair resolution

Chargeback Process

If you file a chargeback without contacting us first:

Your order will be canceled if not already shipped

Your account may be suspended pending investigation

We will provide evidence to your bank/card issuer

If the chargeback is found in your favor, your refund will be processed

If the chargeback is found in our favor, the original charge will stand

Payment Information Updates

To update your payment information:

Log into your account

Navigate to "Payment Methods"

Add, edit, or remove payment methods

Set a default payment method for future purchases

Payment Support

Contact Information

For payment-related questions or issues:

Email: info@mildlymama.com
Phone: +1 307-357-7311
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Response Time: Within 24 business hours

Mailing Address (For Checks/Money Orders)

Note: We do not currently accept checks or money orders online. All payments must be made through our secure checkout system.

MildlyMama
69 Omega Dr
Newark, DE 19713
USA

 

Your Financial Security

We are committed to protecting your financial information. Our payment systems are regularly:

  • Audited for security compliance
  • Updated with the latest security patches
  • Monitored for suspicious activity
  • Tested for vulnerabilities

If you suspect any security issues or unauthorized transactions, contact us immediately at info@mildlymama.com.

Thank you for trusting MildlyMama with your purchase. We're honored to be part of your parenting journey and are committed to making your shopping experience safe, secure, and straightforward.

For questions not covered in this policy, please refer to our Terms of Service or contact our customer support team.