Shipping Policy

Welcome to MildlyMama

We know you're excited to receive your baby essentials, and we're committed to getting them to you as quickly and safely as possible. This Shipping Policy outlines everything you need to know about how we ship, delivery times, and shipping costs.

Processing Time

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 4:00 PM (GMT -05:00) Eastern Standard Time (New York). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 8 to 11 business days (Monday to Friday).
  • Estimated delivery time: 9 to 14 business days.

Once your order is processed and shipped, you will receive a shipping confirmation email with your tracking number.

Shipping Methods & Carriers

We currently ship within the United States via:

USPS (United States Postal Service)

UPS (United Parcel Service)

FedEx

The carrier used for your order is automatically selected based on your location, package size, and delivery speed chosen at checkout.

Shipping Rates & Delivery Times

Domestic U.S. Shipping

 
 
Shipping Method Estimated Delivery Time Price
Standard Shipping 9-14 business days We offer free expedited shipping

 

Free Shipping Thresholds:

Standard Shipping: FREE delivery on all orders

Note: Business days are Monday-Friday, excluding weekends and holidays.

 

Shipping Address Accuracy

Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you need to change your shipping address after placing your order:

Contact us immediately at info@shopmildlymama.com

If your order hasn't shipped yet, we can update the address

If your order has shipped, we cannot change the address but can assist with carrier rerouting options (fees may apply)

Address Verification: For security, we may contact you to verify your shipping address if it differs from your billing address.

Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address
  • Failed delivery attempts
  • Refusal of delivery

We will:

  1. Contact you using the email or phone number provided
  2. Offer to reship the package (shipping fees apply)
  3. Issue a refund for the merchandise (minus original shipping costs) if you prefer not to have it reshipped

Note: Reshipping fees will be the customer's responsibility for packages returned due to incorrect addresses provided.

Shipping Delays

While we make every effort to ensure timely delivery, occasionally circumstances beyond our control may cause delays:

Potential Delay Factors:

  • Severe weather conditions
  • Carrier service disruptions
  • Holidays and peak shipping seasons
  • Customs clearance (international orders)
  • Incorrect or incomplete address
  • Global events or pandemics
  • During peak seasons (holidays, sales events), please allow additional processing and delivery time.

Multiple Item Orders

If your order contains multiple items, they may ship separately depending on:

  • Product availability
  • Shipping location
  • Warehouse locations

You will receive separate tracking numbers for each shipment if items ship separately. You will not be charged additional shipping fees for multiple shipments from the same order.

Shipping Restrictions

For the safety of our customers and compliance with regulations:

We Cannot Ship:

Certain items internationally due to regulatory restrictions

To P.O. Boxes via some carriers (carrier restrictions apply)

Hazardous materials

Signature Required:
Orders over $250 may require a signature upon delivery. You will be notified at checkout if signature is required for your order.

Lost or Stolen Packages

Lost in Transit:
If your tracking shows "delivered" but you haven't received your package:

  • Check with household members, neighbors, and secure locations around your property
  • Wait 48 hours - sometimes packages are scanned as delivered but arrive the next day
  • Contact your local post office or carrier with your tracking number

If still unresolved after 3 business days, contact us at info@shopmildlymama.com

We will work with the carrier to locate your package or file a claim if necessary.

Stolen Packages:
We are not responsible for packages stolen after delivery. We recommend:

  • Shipping to a secure location
  • Using a workplace address if packages are often stolen from your home
  • Requesting signature confirmation (available at checkout for an additional fee)
  • Utilizing carrier hold-for-pickup options if available

Gift Shipping

Shipping to a gift recipient? You can:

  • Enter their shipping address at checkout
  • Include a gift message (option available at checkout)
  • We do not include invoices or prices in gift shipments

 

Contact Us

For shipping questions or concerns:

MildlyMama Shipping Team

For Order Changes or Cancellations:
Please contact us immediately at info@shopmildlymama.com. Once an order has entered the shipping process, we may be unable to make changes or cancellations.

We're here to help make your MildlyMama experience as smooth as possible. Thank you for choosing us for your baby essentials